Where is my money?

You may notice after adding additional Frog Bucks or Campus Cash that the funds don’t seem to be appearing in your balance at the cash registers.

Dining funds are separated into sub-accounts much like having separate checking accounts. Each “fund type” i.e. Swipes, Frog Pass Bucks, Campus Pass Bucks, (the ones that came with your dining plan) Frog Bucks, Campus Cash (ones added outside the dining plan) all sit in separate accounts. The funds that are non-refundable (swipes, Frog Pass Bucks, Campus Pass Bucks) will be depleted before the additionally added, refundable funds are used.

Unfortunately the registers can only read one account at a time. Each is programmed with a “pecking order” which allows it to use all non-refundable funds before accessing refundable funds.
On-Campus, funds will be used in this order:

Campus Cash  non-refundable (came with dining plan)
Frog Bucks  non-refundable (came with dining plan)
Campus Cash refundable (added in ID Center and billed on send home)
Frog Bucks refundable (purchased online or in ID Center with check or credit card)
Here’s an example:
Residential student Jane Doe has a Gold Dining Pass Plan.
It comes with:
An unlimited amount of “swipes” to eat in Market Square
$150 Campus Pass Cash
$150 Frog Pass Bucks

After the first 6 weeks of school Jane has used $148 of the Campus Cash that came with her dining plan and $149 of the Frog Bucks that came with her dining plan.  So, she adds $50 of Campus Cash and $75 of Frog Bucks. She would now have the following accounts:

Swipes (non-refundable)                                 (huge number to show unlimited amt)
Campus Pass Cash (non-refundable)               $2.00
Frog Pass Bucks (non-refundable)                  $1.00
Campus Cash (refundable)                             $50.00
Frog Bucks (refundable)                                 $75.00

She goes to the library and while studying tries to purchase some water and a snack for a total of $5. At the register, the first account that will be accessed shows just $2. The other money is there, but the cashier will have to accept the $2 and then the register will go to the next account, which has $1, take that, and so on until enough money is found to pay for the water and snack.

Students can check the balances of many of their TCU accounts. Simply,
Log onto my.tcu.edu
Click on “Helpful Links”
Click “Frog Bucks”
Check The “I Agree” box
Press “Continue
Click CURRRENT BALANCE
Choose an account to look at….

*Just a note: anything purchased in the bookstore will be billed on the “bookstore” account. The bookstore does not take Campus Cash or Frog Bucks because even the Starbucks coffee purchased in the bookstore will be billed to the student’s bookstore account.

Similarly food purchased at a sporting event will not come out of Frog Bucks or Campus Cash but will instead be billed to the students “vending” account.